SERVPRO of The Spokane Valley Employee Photos

Jess Hockett

Jess Hockett

General Sales & Marketing Manager  jess@SERVPROnwspokane.com

Jess is the General Sales & Marketing Manager at SERVPRO of The Spokane Valley. Jess' entire professional career has been invested in business development and marketing with a focus on the development and implementation of creative strategies to help businesses grow.

As General Sales & Marketing Manager at SERVPRO of The Spokane Valley, Jess is responsible for developing, planning and implementing all sales, marketing & product development plans and activities as well as managing our Franchise's sales team. Additionally, Jess develops and grows relationships with industry professionals within the Spokane and Spokane Valley area.

A lifelong resident of the Spokane area and active father of 2 boys, Jess' passions include spending time with his boys, baseball, classic cars, music and the outdoors.

Rachael Hoglin

Rachael Hoglin

Office Manager/File Audit Administrator   rachael@SERVPROnwspokane.com

Rachael has been with SERVPRO since 1997 and has worn many hats in her time here.  Rachael holds multiple mitigation and restoration certifications including Certified Mold Professional, Lead Renovator, Restorative Drying 101 & 301 and she holds an IICRC Certification for Water Damage Restoration.  With her years of experience as a Fire Damage Crew Lead, as well as Estimator and Project Manager, Rachael brings a valuable and unique base of knowledge to our company.  

In her current role as Office Manager/File Audit Administrator here at SERVPRO, Rachael helps facilitate the relationship between our staff and the various insurance companies we work with.  The industry is constantly evolving and each company has a specific set of rules that we have to adhere to in order for the customers experience to go smoothly.  Rachael ensures that all the details are taken care of and our customers receive the best service possible.  

A lifelong resident of The Spokane Valley, Rachael enjoys spending time with her husband and her young daughter and can often be found cheering on her husbands' softball team.

The SERVPRO of The Spokane Valley Team

The SERVPRO of The Spokane Valley Team

We are here 24/7 365 to take care of any kind of loss you may encounter: from Bio Hazard to Mold to Water and Fire.  We will work for you and take care of every detail - We Are ALWAYS Here to Help!

Matt Butler smiling wearing red jacket

Matt Butler

Construction Department Estimator   matt@SERVPROnwspokane.com

As the Construction Department Estimator for our SERVPRO franchises, Matt develops repair and rebuild estimates and communicates with customers and insurance adjusters the scope and expectations for repairs and rebuilds. Matt takes a hands-on approach to each job/project embracing large scale projects while also showing equal attention to smaller jobs.  Matt finds solutions to complicated problems no matter how unique the circumstances and he has worked in the restoration and construction industries for over 8 years. Matt succeeds at meeting deadlines and setting goals to expedite projects quickly and to IICRC and building and construction industry standards.

Matt is skilled in Xactimate and Xactware to scope projects and prepare estimates for insurance companies, as well as actively managing mitigation through to completion. Matt has and continues to build relationships with insurance professionals and is skilled at communicating and working with them to ensure timely approval of repair estimates while ensuring the scope of work will deliver complete restoration and repairs for the customer.  Matt communicates with property owners the expectations to build their structure back to its original form.

Matt is married, is a busy father to 3 girls, enjoys barbeque cooking, and has lived in the Spokane area for over 14 years.

Chandler Knight & John Slater Working At A Job Site

Chandler Knight & John Slater

Our Mitigation Department Manager Chandler Knight (left) and Construction Department Manager John Slater hard at work on job site requiring significant restoration from water damage. These two professionals are experts in the latest techniques for repair and restoration of property in a wide variety of damage situations.

Headshot of Becky Lakman

Becky Lakman

Becky is a Relationship Manager at SERVPRO of Northwest Spokane, SERVPRO of South and West Spokane County and SERVPRO of The Spokane Valley. Becky’s recent transition into the restoration industry after so many years in advertising is the perfect career move as she thrives on helping people in any way she can. Becky always has a smile her face, even during stressful times and is sure to handle any situation that arises with care and professionalism. You can trust that she’ll take care of your restoration needs and she looks forward to serving you.

Hi, I’m Becky – thank you for stopping by to learn more about me. A new year brings new dreams and I’m super excited to launch my career with SERVPRO in 2022! Spokane has always been my home and with 20+ years of Advertising & Media Sales, I’ve developed strong relationships with businesses and people in our community and I’m proud to say that many of those relationships have developed into lasting friendships.

When I’m not busy helping my clients you can find me by a lake, river or mountain - exploring new hiking trails with my two kids and enjoying all that the Inland Northwest has to offer.