What our Customers say...

Water Damage Testimonials

Jess from SERVPRO of Spokane County was knowledgeable, helpful, honest, and very customer focused.  SERVPRO is a class act! Thank you!

Everything has been really great. Very efficient personal service. Everyone has gone above and beyond to get things done quickly!

We really appreciate your service! Thanks!

Our Project Manager John is the most professional, knowledgeable contractor we have ever worked with and has made this whole process extremely easy.  Him and the SERVPRO crews have all been amazing.   

Great team that made me feel so much more comfortable after the mishandling of our water damage situation by the company originally sent by our insurance company.

This was a very stressful flood in my condo, and absolutely everyone has been very kind, helpful, and really great. Between the unbelievably quick response the night that it flooded and they drove a really long way on an icy night, then every other part of fixing all of the water damage. I felt very much taken care of, and I really appreciate everything.

"SERVPRO did a great job! Very professional - I would recommend SERVPRO to anyone!"

"Thank you to SERVPRO for making this awful experience, seem not so bad! I especially want to thank Ken, my project manager, for making this process as easy as possible for me! He’s been fantastic! I wouldn’t change a thing! You guys have been fantastic from beginning to end!  Thanks again SERVPRO team, you guys sure know your business!!!"

The kitchen looks fantastic!  Tom did such a great job building and putting everything back as it was before, only even better!  But, I’m so pleased with the work and I cannot find any even little thing wrong.  It’s been a pleasure working with all of you and I appreciate all you’ve done to get all the issues corrected and go the extra steps to make sure everything is done perfect.

Jarod was so very kind. So much appreciation from my family. So Fast and explained everything regarding the process so very clearly

We came home to a water leak that had impacted multiple floors. It was a Sunday evening and we had no idea what to do and could not get ahold of our insurance. We had seen the green "SERVPRO" TV ads and figured it was worth calling them since we really had no clue on what else to do. Scott was wonderful to work with over the phone and had his team here within 1.5 hours of our initial call. Over the next few days they completed the water remediation and demolition of the damaged areas. Will did a phenomenal job with all the hard work and removal of demo material. Working with Jim was always a pleasant transaction. I would highly recommend SERVPRO if anyone ever needs help in a similar situation. Thanks SERVPRO!

Thank you for your professionalism, immediate response, willingness to make sure we understood your processes and most of all your EXCELLENT customer service. We very much appreciate the attentiveness to our unique situation. You worked quickly and efficiently. Thank you for the respect you showed toward our tenants and your willingness to work around their schedules. Without a doubt, I would highly recommend SERVPRO and would not hesitate to use their services again. Jim, thank you very much.

These guys were professional in everything they did. From the explanations to getting the job done!! We were impressed with this service.

The SERVPRO Spokane Valley staff was knowledgeable, well trained and equipped to handle my loss situation.

Servpro Workers,

Thank you for your prompt attention during our water damage period in October. Your workers were always considerate, and I apreciate the attention to clean-up whenever you were here.


Sandi Neils

Excellent work provided and very on target.

I was impressed by the SERVPRO franchise`s on site personnel that performed services at my residence.

I wanted to compliment your company along with the individual members of your team for the fine work they did. Mike made the initial response very quick and efficient. Bill appeared experienced and had a genuine interest in the job being done correctly. Victor and Kenny both did exceptional work on the home repair.

From the actual work itself to the methods they used to keep the home clean, their work was outstanding!

Thank you for coming out the next day and taking care of everything when I was on vacation!

Every body at SERVPRO Spokane Valley was nice and good to deal with.

When we had a flood incident in our home we immediately called SERVPRO. I wanted to compliment your company overall, along with the individual members of your team for the fine work they did!

Your team was on top of this mess! Thank you you were very helpful.

We recently underwent a broken pipe episode in our home. It was a miserable surprise to arrive home from vacation to find our house flooded and dripping with condensation. When SERVPRO Spokane Valley, lead by Mike Bonnett, arrived, at 3AM,Mind You, they knew just what to do and we were able to turn the mess over to them. What a relief!

Very responsible and professional and a pleasure to work with.

Everyone was very kind and courteous. They did the best they could under dreadful circumstances. We appreciate all they did so quickly!

I highly recommend Mike, Victor and Jose as excellent hard workers and very considerate and professional. They are a credit to any employer.